FAQ — VersaWorks

Question 1

Do you require a retainer or minimum commitment?

Accepted Answer

No retainers, no minimums. You pay for the hours you use and you can start or stop at any time. We believe in earning your trust through results, not contracts.

Question 2

How do I know which tier is right for me?

Accepted Answer

That's exactly what the free discovery call is for. These calls typically last about 30 minutes — we'll talk through your needs and recommend the tier — or combination of tiers — that makes the most sense for your business.

Question 3

Can I use multiple tiers at the same time?

Accepted Answer

Absolutely. Many clients use a mix of tiers depending on the type of work needed. For example, you might use Virtual Business Support for day-to-day tasks while also engaging Consulting services for a specific project.

Question 4

How are hours tracked and billed?

Accepted Answer

Time is tracked by the minute, so you only pay for the time actually worked. You'll receive an itemized time summary with your billing or project updates and you can request a current summary at any time.

Question 5

What if my needs change over time?

Accepted Answer

No problem at all. As your business grows and evolves, your support needs will too. We make it easy to adjust the type and level of support you're receiving at any time.

Question 6

Do you work virtually or in person?

Accepted Answer

Both. VersaWorks provides virtual support as well as on-site services when a project requires an in-person presence. The best approach depends on the type of work, your business needs and the scope of the project.

Frequently Asked Questions.

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